At PBParts.com we can normally complete repairs in 1 to 4 days; this is possible because we stock most parts for the units we service, and because we stock the parts, you will never have to pay for a part your computer doesn't need. All of our in-shop repairs are guaranteed for 90 days. We accept MasterCard, Visa, American Express, Discover, personal or company checks, and money orders. Payment is not normally due until we have completed the work, and can be made by telephone, fax, or through our secure payment gateway (Authorize.Net). Our in-shop labor rate is just $65 per hour, and many repairs can be done in just one hour. We always provide a thorough estimate, and we will only complete the work once you've authorized the repairs. If for any reason you decide not to have repairs completed, return shipping plus one hour for the estimate is all you will be billed. There is no charge for the estimate if repairs are completed.
Before shipping anything to our facility, a Repair/Return Material Authorization number (RMA#) must be assigned. The RMA# can be used to track the unit to our facility, through the repair process, and back to you. This number is essential; Any package that doesn't have a valid RMA# plainly visible on the shipping label is refused and returned to the sender. PBParts.com assumes no liability for items unless there is a valid RMA number plainly visible on the outside of the package when it is delivered. To obtain the number, please complete the form below. Once the form is submitted, we will email the number with a shipping label and instructions.
If the information provided is not complete and accurate, delay will result when your unit arrives at our facility. Submitting this completed form constitutes acceptance of our policies and procedures, and gives PBParts.com permission to work on the unit described.
If you are completing this form to send an item for core credit, exchange or warranty repair, please adapt the form as necessary. We do not charge an estimate charge for these items, and any return shipping charges will usually be considerably less than what is listed in the form below.
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